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Summary

Diverse experience including QA, support, systems administration, and design. Passionate about technology, business, and product.

Experience
Integration TechnologistArt Institute of Chicago
2018 to Present // Chicago, IL
  • QA, support, MDM, and analytics for the Art Institute's mobile app and other in-museum interactive products.
Freelancer
2016 to 2018 // Chicago, IL
  • Support, configuration, and troubleshooting of a wide variety of hardware and software systems in design and video post-production environments.
Product and QA AnalystBranchfire, Inc
2015 to 2016 // Chicago, IL
  • Planned and executed quality assurance tests.
  • Setup and maintained test environments for MDM integrations: Good/Blackberry, MobileIron, and VMware AirWatch; and interfaced with their teams.
  • Managed several releases of the notable iPad application iAnnotate PDF, including its enterprise versions and SDK, working closely with top customers.
  • Handled support escalations.
Product and Systems AnalystCutters Studios
2013 to 2015 // Chicago, IL
  • Provided support, installation, maintenance, and continuous improvement of a wide variety of hardware and software systems.
  • Led transition to a new SaaS application used for presenting video and animation work to potential clients. Managed evaluation, vendor selection, implementation, migration, and training.
Co-founderStashpix LLC
2012 to 2013 // Chicago, IL
  • Conceived of and co-created the location-based photo sharing app Stashpix.
Product Specialistfxphd.com
2008 to 2012 // Chicago, IL
  • Led support for users from over 70 countries and dozens of distributed instructors.
  • Led preparation and distribution of hundreds of online courses for fxphd.com.
  • Worked with developers and co-founders on internal and external product changes.
  • Second hire, reporting directly to the Co-founder.
Technical Project ManagerAvenue Edit
2006 to 2008 // Chicago, IL
1999 to 2003 // Chicago, IL (Digital Artist)
  • Led the implementation, customization, and workflow design of a large video asset management system for a top ad agency client.
  • Led the modernization and redesign of Avenue’s website.
  • Implemented an internal knowledge base and standardized various technical processes.
QA EngineerApple
2004 to 2006 // Santa Monica, CA
  • Leveraged subject matter expertise testing Apple’s pro graphics applications Shake and Motion.
  • Attended client visits and interacted with beta testers.
  • Authored white papers for Apple's support site.
Independent Projects
  • Clutter Cam - An iOS camera app for keeping temporary utility photos and screenshots out of a user's regular photo library.
  • Find the Puppy - A simple iOS game for kids.
Education

Columbia College Chicago, BA